frequently asked questions
What is the refund policy?
All purchases made are final and there are no refunds.
What should I do if I have technical difficulties with eTix?
How do I reprint my ticket(s)?
After your purchase, you should have received a confirmation email from ‘email@example.com
’. If you cannot locate this email, visit https://www.etix.com/ticket/resend
to have the email resent. You will be required to enter the email address and last for digits of the credit card associated with the order
Are corporate/group tickets available?
If you are interested in purchasing more than 10 tickets
please email the festival organizers at firstname.lastname@example.org
Do I have to show my ticket to enter the festival?
All tickets will be scanned when guests enter the festival. Guests must provide either a printed or electronic copy of their ticket.
Is my ticket transferable?
Yes. All tickets can be transferred from one guest (in whose name it is issued) to another guest’s name.
Is it okay if the name on the ticket does not match the name of the attendee?
The name on the ticket does not have to match the name of the guest attending the festival.
If I purchase a VIP ticket, how will I get my t-shirt?
VIP attendees will be given their t-shirt and goodie bag at the festival. The ticket you have scanned at the entrance gate will be scanned a second time inside the festival to receive your t-shirt.
Are there age requirements to enter the festival?
There is no age requirement to enter the festival. However, to purchase alcohol you must present your ID to prove that you are at least 21 years of age.
Can I bring my children?
Yes. Ages 12 and under are free. Kids do not need a ticket to enter the festival. They will be given a wristband at the entrance gate.
Is this a barbecue competition/cook-off?
No. The goal of this festival is to celebrate and recognize barbecue around the area and the people who make it. There will not be any kind of competition or rankings.
How did you pick the participating BBQ joints?
Based on the organizers’ experience visiting numerous local BBQ joints, the invited BBQ joints were chosen to represent the quality and diversity of barbecue available in the area.
What is a "sample portion"?
All of the participating BBQ joints will provide an approximately 2 ounce serving of their barbecue to each guest that comes to their booth. As an example, that is about a slice or half-slice of brisket and one rib.
Can I go back more than once to any, or all, participating BBQ joints?
Absolutely! We welcome guests to sample as many times as they would like from all BBQ joints. Eat up, there is plenty of BBQ to go around!
Will there be enough food for everyone? Will you run out?
We are working closely with the participating BBQ joints to make sure there is plenty of food for everyone. Taken as a whole, all of the food brought by the BBQ joints should provide plenty of food for everyone. However, it is possible that some very popular BBQ joints may individually run out before the end of the festival. We encourage all attendees to arrive early, or purchase a VIP ticket, to ensure that you get a taste of your favorite BBQ joint.
What time will the BBQ joints stop serving?
Food Service will end at 3 PM, or sooner, as food runs out.
How late is Town Green Park open?
The park will stay open until 4 PM for live music and beverages.
Is the venue stroller-friendly/wheelchair-friendly?
No, unfortunately it is not. The venue is a park that consists of mostly grass. Sidewalks will be obstructed by barbecue pits.
Can I bring my own beer/wine/drinks?
No. Outside beverage will not be permitted. You must purchase all drinks at the festival – both credit cards and cash will be accepted for drinks. A bar with craft and national beers will be available for purchase.
Can I bring a cooler?
No. Personal coolers will not be permitted.
Can I bring my pet?
No. Pets will not be permitted – with the exception of service dogs.
Will there be somewhere to sit?
Yes. We will have plenty of covered and uncovered seating for all guests, although we do welcome all guests to bring lawn chairs.
Will there be restrooms and hand-washing facilities?
Yes. There will be plenty of restrooms and hand-washing facilities on site.
What will happen in the case of inclement weather?
The festival will happen rain or shine. Contingency plans will be in place in case of inclement weather.
Will there be a designated "Guest Services" location?
Guest Services will be located at the front entrance/main gate. Guests in need of First Aid or Lost-and-Found may report there for assistance.
Is smoking permitted in the park?
Smoking is prohibited in the park during festival hours – this INCLUDES VAPES. The festival benefits pulmonary hypertension, a rare lung disease, so we ask that all guests please refrain from smoking.
Are there designated parking areas for the festival?
Yes. Please see “Parking Information” located at the top of this page. DO NOT PARK AT H-E-B.
Will there be open or conceal carry at this event?
The Woodlands BBQ Festival will prohibit weapons, including concealed and open carry handguns, from the event, which is contained within a fenced portion of Town Green Park. We will have legal notification posted at each entrance to the event.